Refund policy

We currently do not accept returns or offer refunds. However, if your package is lost in transit you may be eligible for a replacement of the lost item(s) if you contact us within two weeks of the scheduled delivery. 

To be eligible for a potential replacement, you must have the receipt or proof of purchase, and a shipping confirmation showing the date your item(s) were supposed to arrive. 

To start this process, you can contact us at papertreesstudio@gmail.com. 

You can always contact us for any questions you may have at papertreesstudio@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at papertreesstudio@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Because of the nature of the products we sell, we do not offer exchanges at this time. 

Refunds
Because of the nature of the products that we sell, we do not offer refunds at this time.